Descripción de la oferta

Job Purpose

The Front-End Processes team is responsible for the conception, design, adaptation and ongoing improvement of our web and app customer-facing processes.

The primary focus of this role is to work on the adaptation and redesign of existing processes to be implemented in new markets as part of the international expansion of X

Then incumbent will know how to create and mould great digital customer experiences, taking into account regulatory impacts and customer behaviour

 

Responsibilities

You will be the processes owner for all Wealth products across the new markets X intends to launch

You will have to take regulatory and market practise recommendations and adapt existing processes to be acceptable in each new market

We expect you to be an expert in digital processes and to provide a valuable input as you will be heavily involved in reviews and validations

Working closely and cross-functionally with UX, T&O and both internal and third party development teams you drive the changes are implemented to meet with project deadlines

You will be responsible for communicating progress and status to the International Business team as required

 

Education

University Degree (Undergraduate)

Masters Degree desirable (subject relating to digital, CX or process engineering)

 

Experience and Specific Knowledge

Previous experience of designing web and/or app processes (essential)

Project Management Experience (highly desirable)

Previous experience in digital banking, online retail or e-commerce (highly desirable)

Experience in customer-facing roles, to understand customer experience (highly desirable)

Understanding of UX and Business Proccess Management tools (ie. InVision, Workflow)

 

Qualities

You are a driver, you push hard to get things done and move projects forward

You identify the challenges and you bring ideas and solutions, you aren’t afraid to think creatively and out-of-the-box

You don’t wait to be asked, you’re pro-active and you take responsibility and ownership

You are able to build great working relationships internally and externally, you’re a confident communicator and you’re always prepared to listen

You roll up your sleeves and get stuck in – there’s no job that’s outside your remit

 

Languages

You need to have a high proficiency or fluency in English and Spanish

Si te identificas con el proceso de selección, necesitaría tu CV actualizado en inglés + un carta de presentación en la que defines tus soft skills y tus hard skills. Las soft son las relacionadas con tus habilidades interpersonales, con cómo nos relacionamos con otras personas o cómo enfocamos nuestra vida y trabajo. Son habilidades de autocontrol y autogestión, ejemplos de algunas de ellas: habilidades de comunicación, trabajo en equipo, capacidades para realizar presentaciones a cliente, gestión de reuniones, habilidades de gestión, liderazgo, cómo te enfrentas a personas o situaciones difíciles o inesperadas, capacidad de adaptación al cambio, nuevos métodos o políticas de trabajo, capacidad de persuasión, de negociación, de hacer networking, etc. Y los hard skills son relativos a conocimientos técnicos, aquí puedes explicar por qué te identificas con la propuesta. Me interesa much saber lo cómo desempeñas tu trabajo, tipos de proyectos, metodologías empleadas, etc... mejor lo puedes hacer sobre la descripción del perfil. Todo lo que se quieras comentar, además de rango salarial aproximado.

Imprescindible buen nivel de inglés ya que se trata de un proyecto internacional..

Salario abierto según experiencia del candidato. 

Muchísimas gracias y quedo a la espera de tus noticias

concha@thejump.es